Support

We read everything: slate@zone7studios.com

How do I switch tools?

Tap the tool's name at the top of the board and the menu opens. Calculator, Percent and Date are free; Tip, Units, Loan, GST and Exchange are part of Slate Pro. Every tool runs on the same skinned keypad, and the system keyboard never appears.

Where are the scientific keys?

One tap on the calculator opens them: trig and inverses, logs, roots, powers, factorials, π and e, degrees or radians. Percent works the way desk calculators always have: 50 + 10% is 55.

What is the tape?

The line of recent results above the display. Tap one and it drops back into your sum, so a running total or a saved figure is a tap away, not a memory key.

Where did a calculation go?

Slate keeps the calculations you finish: newest first, fifty of them, behind the ↺ button in the top bar. Tap an entry and it loads straight back into the tool that worked it out, ready to change. Clearing the list is two taps.

How do I cast to the TV?

Tap the cast button in the top bar and pick your TV. Your phone and your TV need to be on the same Wi-Fi. Slate mirrors whichever tool is up, same numbers, same skin, while the phone stays the keypad; a cast left idle tidies itself up after a few minutes. Casting works on Android and on iPhone. iPhone asks whether Slate may find devices on your local network. Allow it. That is how Slate finds your Chromecast, and casting will not work without it. If you said no, turn it back on in iOS Settings under Slate.

Exchange shows rates from earlier

That is by design. Exchange fetches published reference rates when you open it and keeps the last table on the phone; when a fresh fetch does not come through, it converts with the table it last saw. The rates are reference rates, not live market quotes: the rate a bank applies to a real transaction is its own.

I bought Slate Pro and it isn't unlocked

Pro rides the store account that bought it. Make sure the phone is signed into that account, then open Settings in Slate and tap Restore purchases.

I'm on a new phone

Install Slate from the store and restore Pro the same way: Settings, then Restore purchases, on the store account that bought it. On Android, your settings and calculation history live on the phone itself and are not part of the phone's backup, so they start fresh on a new one.

Can I get a refund?

Refunds are handled by the store you bought Slate Pro from, under its own policy: Google Play refunds or Apple refunds. If a purchase is refunded, Pro locks again. We never see your payment details, so we cannot issue one ourselves.

Where is my data, and what happens if I uninstall?

Slate has no accounts and nothing to sign in to. Your settings, your calculation history, the last Exchange table and the record that Pro is unlocked live on your device, and uninstalling removes them. Your Pro purchase stays with your store account and comes back with Restore purchases. The privacy page has the detail.

The board doesn't fill the whole screen

Since 1.4, Slate on Android shows the system bars like any other app. If you want the whole panel for the board, turn on Settings › Full screen; the bars come back with a swipe.

Found a bug? Have a thought?

Email us any time at slate@zone7studios.com. For bugs, include your device model, the Android or iOS version, and the Slate version, which is shown at the bottom of Settings, under About; for anything about a calculation, the entry from the history helps most of all. Feature ideas are welcome too.